We, Soby Travels Pvt. Ltd , based in New Delhi, are an approved IATA and IATO agent. We are promoting our website in the name of www.incredibleindiatours.org and getting Inbound business from all over the world. An American University is also our client.
Now, for one of our American clients who was supposed to arrive Cochin on 18th Jan 2014, we booked the Vehicle and hotel in Thekkady (Spice Village ) and Kumarakom ( Coconut Lagoon )through an Agent from Kerala.
The agent’s details are as under :
Conecern person name – Mr.Shaiju,
company name – ABLAZES TRAVEL & TOUR CONSORTIUM
Shop No :02 | Tangooz Plaza |Near Kims Hospital | Venpalavattom | Anayara.P.O| Trivandrum | Kerala. Tel: +91 8129 27 63 77 | +91 9633229027 Email: firstname.lastname@example.org | Web: www.ablazesgroup.com
We paid the entire amount for vehicle INR 15000 + INR 24500 for Hotel = Total = INR 39,500/-. Kindly go through the attached corresponding emails, as a proof of the same.
After 17th Jan 2014, on which date the agent reconfirmed about providing of the above services, the phone number of the agent got switched off. Now, when we couldn’t reach to the agent even after repeated attempts, we checked up with the hotel, and to our utter surprise, the hotel informed us that they have released the booking of the ‘booked room’ due to non-receipt of the payment by the local agent (Ablaze Travels ). This was really shocking for us. We felt cheated by the local agent. But we somehow managed to book the vehicle from another agent and also booked the hotel directly by making full payment for higher category of rooms and saved our credibility.
In view of it, we request you to kindly take up the matter with the higher authorities and help us to recover the money from the local agent. We also request you to give a befitting reply to the concerned agent so that he does not dare to bring share to the travel industry in future.