Airasia Reviews & Complaints

Reported By: Azarnoosh

Contact information:
Airasia
Cebu, United Arab Emirates

airasia.com
Hi,

We were travelling from cebu to caticlan where we had an encounter with a staff named “Isabel Rebullda” – guest service officer. I personally have never spoken to such rude and insulting airline staff. Never mind the subject of argument, she was beyond rude, verbally insulting, rolling her eyes and making insulting gestures with her hands everytime she said anything. To add on when i asked to speak to her immediate manager in the airport she resisted for 20 minutes saying that my immediate manager is in manilla and i’m the highest supervisor here. After 20 minutes she finally introduced us to her supervisor which was normal and well mannered. Thanks to her i’ll be looking to cancel my next flight with airasia andy day is completely ruined. I expect an apology and a written report for my complaint to see how this was handeled. I would hate for her to be allowed to speak to any other guests in such way.