My Airtel DTH subscriber ID is: 3004195877-001. One of the channels in my subscription pack is not work. It shows Error Code: B001, No Signal. This is strange as all other channels are working fine and there is no issue with signal reception. When I called Airtel DTH Customer care for support, they responded very rudely and said a charge of Rs 150/- will be levied for a technician visit.
I find this a clear case of cheating, since a technician visit is required to fix issues with the set-top box, cabling or the RF unit, for which I’m willing to pay the visit charges. However, when there is an issue with the Airtel service which should I bear the service charge for rectification. The DTh service providers are just fleecing the customers and since these subscriptions are pre-paid the customers are at the mercy of such unethical and unscrupulous service providers.