Reported By: Mani khandan
Contact information:
Airtel Xtream fiber coimbatore
I need a broadband connection on my home(Coimbatore), So I have registered my details at Airtel broadband official website (https:// www.airtel.in/broadband/Coimbatore).Aftr that I have received a message from “AD-AIRWRK” as “Hi, to fulfil your new Airtel Xstream Fiber request we have assigned a representative Balaji B with mobile number 08047600784. Expect a visit soon. Please dont pay activation fees in cash.”So I have contacted that allocated person Balaji B & he wants me to check the plans & to send the below Required documents(*Required Documents*
*Adhar or DL front and back
*Mobil number
*Mail ID
*Installation address).Aftr that I have shared those documents & the selected plan details(₹499 plan + ₹1267 setup box =₹1768 ).Then ,he wants me to pay through Google pay & i have paid it on 26-06-2022 also attached evidence PFA.Aftr paying the amount, i didn’t receive any official message from Airtel for the confirmation of order placed.So i called him but he didn’t picked up after paying the amount.The next day he said me ” The Airtel xtream fiber connection is not available ur area but the amount will refund in one days”.But my question is first he should have to check whether the Airtel fiber is available at my location or not, but he didn’t do that.he is not at all responding my call or message & it’s been 9 days since the payment has tranfered (26-06-2022)-(03-07-2022).I am not getting any proper response.I need my payment back (₹1768).Attached all payment evidence & WhatsApp chats.kindly, pls refund my amount & resolve this issue ASAP.
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