Reported By: Abhinav3

Contact information:
Al Futtaim Group United States

Dear Head of Auto Mall.

I bought a car in the month of July 2018 (Hyundai I 20) and was informed that the car is under warranty. From the 1st week of buying the car, I am facing some or the other issue and issues are being resolved sometimes under warranty and once I had to pay to change the spark plug and throttle body cleaning. After paying for that the problem was not solved and some more issue was diagnosed and Engine mounting, gear mounting, shock absorbers were replaced. Today I got a call that the main issue which was informed to be solved after spark plug changes still exist and there would be an expense of more than 3000 AED which is not covered under warranty and they will do step by step, so first I need to give them an approval for 610 AED + taxes which I am not comfortable with. I bought a car from al Futtaim and since them one there is some issues going. I raised a complaint through customer service but till now no response from anywhere. Request you to please look into the matter and get a proper solution to this else I will have to knock the doors for Dubai consumer board to find a solution because I am tired with the maintenance work done in last 8 month.
Regards,

An Unhappy customer

ABhinav