(mi or sumsung power bank..20400) – this product not wrking …pls my balance refund..

I ordered a Mi 20800 mamp power bank from order num 080467765478906. I got the product some days later and i paid the amount on delivery. I used the product some days later and i found that the powerbank doesnt work properly. It used to charge itself but could only charge the phone by 1%. I mailed to the website, but i hav not got a single reply. The customer care number too doesnt work properly. Pls my balance..refund..It has not got me to the customer care centre once too. I have tried many times

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