bookmyoffer.com (samsung power bank) – i got fault power bank

i got this product on saturday 19/3/2016 and its not working, i try to contact with then, i send mails on contact us and contact with them on help line no, but they are not looking towards my complain, i buy it from bookmyoffer.com, my reference no is ; 80467710783159, my contact no is 9371221002.

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