– mobile not delivered though pre-payment was made

I had ordered online ‘Intex mobile GSM TURBO 3.5’ from on 10/08/2013 for Rs. 2690 and made the payment using my HDFC Credit card. The order no. is 021017283064261. Till date I have not received this product and the customer care no.s 022-40226850 / 09029095310 as listed on their website are not answering. I had sent them emails 3 times requesting for the refund of this amount, but there was no reply. It appears that there is no one at the other end and the website is fraud and made to accept money only. I have snapshot of all these transactions. Please help me, else direct me to others who can help me, including lodging FIR.

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  1. 2.09.13

    From :

    23/67 P.K.S Street,
    Sivakasi – 626 123,
    Tamil Nadu.

    Mumbai – 400101.

    I had ordered one SAMSUNG-A 687 mobile thro’ brand The order confirmation No.021017203606675. For this order the Mobile has come to me on27.5.2013. But the mobile quality is not good. So I returned to you thro’ First Flight Courier on 27.5.2013courier Receipt No. is T7444304. You have received on29.5.2013.But still date we have not received mobile instead of returned mobile.

    Three months passed. During this period we contact and talked with 2 person many times thro’ Mobile.That Mobile No.9029095310 & 9029144488.They told and confirmed the receiving of our courier.But not sent New Mobile.

    We would like to inform you that we are one of the leading shop-keeper in our area. We are purchasing goods for Rs.50,000 every month from, & Our first business with you is not correct and we unsatisfied with your dealings.
    If you will send mobile and correct our first business, we will give more orders to you in future. So, kindly take necessary step to send goods to us immediately.

    Expecting your favourable reply.

    Thanking you

    Yours Faithfully
    Cell : 86950 64432