British Council – COMPLAINT AGAINST BRITISH COUNCIL – DELHI

Dear Sir,

This is further to the course I did from British Council, Delhi. Below is detail of my course:

Name: English Impact-2, autumn session-2013
My student ID: 7001367232
Fee: 10500 (course fee) + 600 (placement test)= Total 11100 INR
Student name: Mamta Goyal

I want to inform you that when I joined the course, I did not like course material at all. I am a working professional. Hence I found my need of joining British Council is not fulfilling. I talked to my teacher and customer care executives. Had email communication as well. However none of them took any action upon this issue. Not only this but rather than listening to me, the customer care executives started shouting on me over the phone. I have full detail of those executive. I feel I have lost my money by spending to British Council and my precious time was wasted. I used to commute to Delhi from Gurgaon. My purpose to join BC was to learn something which suits my profile and improves my communication skills and that was very much dis-satisfactory.

I have discussed it with British council, Delhi, India center several times previously, during and after the course. However they stick to remain on their terms and condition of admission and informed me that refund is not possible.

My request is that a student joins the educational institute and spends money, time and efforts to “gain” something positive and in the same manner i expected to learn and improve my communication skills at British Council. I need my money back as I am really disappointed and I will keep this issue escalating over and over till it is resolved.

Kindly consider this email as request for refunding my full fees as compensation for dis-satisfactory results from throughout the course. Incase no action is taken from your side, this shall be considered as ignorance to hearing the request from the student which may result a legal action against cheating on terms of education acts.

Hope to get a positive response from you asap.

Truly Yours

Mamta

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