Reported By: Tony Raymond
Busy Time Travel Fort Lauderdale, FL
BEWARE OF KATHY GILL, BUSY TIME TRAVEL
On July 15, I hired Kathy Gill, Busy Time Travel to become my agent regarding an upcoming trip to Churchill Manitoba. She arranged flights with United Airlines and Air Canada for November 1, 2022. My flight was cancelled. She did nothing. She never rescheduled, nor contacted me. She was not only negligent, but twelve hours before my flights which I scheduled, she cancelled everything! NEVER, EVER USE OR TRUST THIS SO-CALLED TRAVEL AGENT AND AGENCY. THIS HAS BEEN AN AWFUL, STRESSFUL EXPERIENCE DUE SOLELY TO LAZINESS, INCOMPETENCE AND NEGLIGENCE.
The following are letters sent to Gill on November 8 and November 13:
November 8, 2022
Dear Ms. Gill:
On October 11, I learned from Air Canada that my flight booked with you had been cancelled on Sept. 12. Neither United, nor Air Canada were able to inform me since you or your agent did not provide them with any of my personal information, not even email. Both informed me that they instead contacted you. You never made a flight change. You never notified me that the flight was cancelled. Had I not contacted Air Canada about departure information, I still might not have known. This was your responsibility. I spent hours with both airlines in the next two days. I was charged another $163 from Air Canada. United told me I was due a refund of $26, and refused to give it because you did not respond in time. I called you on October 11, when I learned of the cancellation.
Finally on October 14 you called me and said that I had to contact Frontier THAT DAY, or else my trip was cancelled. You made no mention of my flights, nor any apology. Your email to me that day indicated Frontier had contacted you months before, and once again you ignored the issue. Had I not been home that day, I would have had an $8000+ trip cancelled. Your negligence almost resulted in losses to me over $9000.
There was no contact from you between August 20, and October 14. On October 28, 4 days before departure you finally email me about the urgency needed from me to complete a form to Frontier. Had you paid even a little attention, much less concern, you would have known this form was completed in July. I had to initiate contact with Lindsey Bell from Frontier who helped me when I explained to her that I had been abandoned by you.
On October 31, you email me. You stated my entire, original $805 United/Air Canada charge was disputed by me. It was not. Once again, I had to call the airlines to confirm that your allegations were incorrect. Once again, much more wasted time and stress.
Again, on October 31, less than 1 day before my departure, you cancelled my flight with United. Why would you do that? What did you have to gain? You know I have paid for a trip with Frontiers which has cost me $8000. You apparently also tried to cancel my trip with Frontiers. You have intentionally sabotaged my trip. You had the audacity to tell me that I would not get any refunds unless I remove my complaints. Some would consider that as extortion and blackmail.
As I mentioned in my last email to you, you have caused me many, many hours of work, stress and extra expenses. You were supposed to handle all of this. Should I not receive the following, I will initiate my honest reviews of my experience with you and Avoya on the internet. These reviews will be in at least 14 sites including Ripoff Report, Pissed Consumer, Yelp, Gripevine, etc. In addition, I will initiate formal complaints with and about Avoya, and to the US Department of Transportation.
$163 additional charge for the flights
$26 refund from United which they refuse
$50 Moneris chargeback refund to Frontiers North because you neglected to inform me. This could have been avoided.
$ Complete refund to Frontiers of any commission. You did not represent ANY of my interest with them or the airlines.
$ Other compensations to me for my stress, and the hours I wasted doing your job.
This has been a pitiful experience for me. You have nearly sabotaged my entire trip. Make no mistake about the efforts I will make, should you not comply with my requests. Please note that you must notify me within 7 days from the date of this email if you intend to comply. I expect my honest reviews and complaints will cost you a great deal of time, some expenses, and with the loss of any reputation you might have, some future business. One way or another, there will be accountability for your actions, or lack thereof. There will be consequences. I, of course, will also explore any legal remedies I am entitled to by law.
November 13, 2022
Dear Ms. Gill:
I only learned on October 12 by accident that my flights were cancelled on September 12. You were informed. You were my agent. I called you on 10/12. Finally on 10/15 you tell me about a Frontier complaint sent to you be Jessica months before. You never even asked if I had a new flight. You never gave an excuse because there was none to give.
All of my air problems are caused by your failure to arrange new flights in September. I was left to do this on my own. Then 12 hours before departure you have the audacity to try to cancel all of my travel plans. These were my flights made on October 12, not yours that you cancelled. You did not have the right to do so! I spent another two hours trying to arrange new flights. I ended up flying 6:30 am instead of 10: 30 am, with an additional connection in Chicago.
You said I should have contacted you, the very person who had abandoned me. Again, I refer to my call on 10/12 trying to get new flights. You ignored any urgency in the matter.
Lindsey and Jessica and the owners of Frontiers have already been sent a copy of your last letter, and my response. Good luck in getting them to support you. Your emails to me, and documentation form Frontiers, United and Air Canada, ALL support your negligence and unprofessionalism. You should be ashamed of yourself! If you feel I am doing something illegal, I suggest you engage the services of an attorney. You will probably need one soon anyway.
973 Circle Drive
Baltimore, MD 21227
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