Carrefour Reviews & Complaints

Reported By: Sumi anil s

Contact information:
Carrefour
DUBAI, United Arab Emirates

Hi,
We purchased a Black and decker vaccum cleaner on 23rd June 2017 and after using it twice or thrice, when we looked it for cleaning we found that the metallic pipe of the vaccum cleaner is rusted .It was only one month and when we went to Carrefour Customer Service to find a solution, a person in their customer service counter informed to bring the spare part along so that either he could replace it or send it to service centre .Hearing the same we took the steel part and went to Carrefour after some days and the attitude of the persons over there especially a lady Ms.Feth was very bad.

She informed us that it is only an accessory and it cannot be replaced .When we informed her that we already came for enquiring about it and after their confirmation only we brought it, they were asking for the name of the person who informed it to us .Usually no one notes down the name of a person who gives you the information unless there is an issue, so we didnot note it down .When we informed them about the uniform colour which that person was wearing, they said that it is not from customer service department .I informed them about another person who was their at that time, regarding htat person they told he already resigned 2 weeks back and when we enquired about the sales person, they told us that he is on leave.

believing the person who sold it to us we took an extended warranty as well .The sales person informed that anything happens to product(for a customer product means the complete product which we are buying..because we didnot buy the motor, hose, pipe and brush separately), just come and tell your phone number we will replace it and now this is what we got .

When we talked to Black and decker, even they are saying the same thing that they cannot replace we need to purchase a new one…cannot believe that they are using such cheap quality things for their product .

We dont want to pay again for this.Please do the needful.

Regards
Gigin
0556264428