Carrefour Reviews & Complaints

Reported By: Ahmad Al Dawod

Contact information:
Carrefour
Dubai, United Arab Emirates

Claim reference: UAE671264
Submission date 30th of Jul.

Dear Carrefour Team,

I was directed to YK. Almoayyad LLC as a third party contractor, which I have so much feedback on their agents and, and the way they address others in such an unprofessional manner, which I would really love to discuss in depth later after solving my pending case.
Anyways, YK. technicians reported to examine the AC where they advised a malfunction in the compressor and retrieved it on 1st of Aug.
Until today 7th of Aug, I have no update on the progress of the condition diagnosis or repair status.
I helplessly tried to contact the third party on several times, but I still have no response.
Accordingly, I turned to Carrefour helpline where I’ve been forwarding my calls to them throughout the week to provide me with any solid information, but with absolute no point.
Although I was promised by more than one person that someone will get back to me, but none of them has kept their promises.
I strongly feel that I have been manipulated on multiple occasions, when I’ve been bounced around for this long, while there’s still no progress on the case or a decision taken yet.
Kindly remember that I’m talking about an air conditioner, where the situation is taking a place in the peak summer months of Dubai.
I would highly appreciate you contacting me back soon on my registered number, where I will be more than happy to provide you with more details of persons, names, references, contacts, and all of the conversations contents.

Thanks & Regards,
Ahmad Al Dawod