Carrefour – refund against cancelled order

Reported By: Bernd Michael Wilhelm

Contact information:
Carrefour UAE

Reference Number 695625

I ordered 10th of October 21 a refurbished laptop for 1599 AED. The order was confirmed and the money was taken from my credit card. Couples hours later i received a message from carrefour, the laptop is sold out and the order was cancelled. Money refund in preperation. Usually this is not okay , because the order was confirmed and in this case carrefour must deliver. After a couple of days i was wondering whether the refund was not on my account. I had several fon call and emails but till today nothing happen. The 1599 AED are still not on my account. The transfer number, which I was given from carrrefour to me is unknown by my bank in Germany. Carrefour closed the case and still ow me 1599 AED. What can I do ???

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