Carrefour Reviews & Complaints

Reported By: Christian paolo

Contact information:
Carrefour
Carrefour Deira Dubai UAE

I’m very disappointed to your service

today I buy samsung s9 for my wife because she is celebrating his birthday next week but staff in samsung shop he/she try to check the mobile. But when we check the mobile I buy samsung s9 is cannot switch on the mobile and he try to charge in 5 to 8mins but still cannot on. So I go to customer service and sales man told me that the mobile I buy is not working. Then after that I told to customer service to change to new one because when I buy the mobile is not working the customer service sent me to samsung office to check my mobile and get the report regarding to my complain

note: I pay the money so make sure you give the excellent service and to give good quality to your customer. And note that why i’m the one who need to go to samsung office without assisting the staff etc.

And after that I went to samsung office the repair man connect my mobile to computer and charge my mobile for a while and after few minute my mobile have power already but i’m not satisfied to my new mobile then a come again to the customer service to change my mobile or if he / she don’t like to give me new phone I told to return my money back.

If you will think I buy new mobile so it’s means you will give the brand new not the broken one??? I ways four hours for this bad service I will not recommend this outlet for giving poor service to the customer