Reported By: Tiffany Gail Padullon
Contact information:
Cebu Pacific Paranaque
Booking Reference XL8JSG. I booked a flight to Taiwan for Apr4 2026. I got extra baggage for passenger Anthony Metierre 20kg to Manila to Taiwan and 20kg + 4 kg upgrade for Taiwan to Manila. I checked and finalized I clicked next then the page (Sorry were having trouble loading this page) came up so I hit reload then I enter payment details when I clicked on the confirm payment, the page turns blank. Looks like it froze. Then I decided to check my email if it pushed through and surprisingly, I have the invoice and it has extra baggage as well for passenger Atasha Metierre and Tiffany Gail Padullon which Im sure I did not select. I emailed cebupac and send all the evidence and screenshot but I got a returned email that their inbox is full. No one willing to help. All Im Asking is to refund the amount for the 2 extra baggage I havent selected.
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