Reported By: Rukshan
Crown Line International Tour & Travel Deira
Amount paid with receipt number – 0774
I got a call from Crown Line Iternational by saying i got a free voucher and to get that come to Hotel Holiday Inn Burdubai on same date before 4pm, when we went there we got to know that its promotion programme going on with so many families. So at the programme we wet Rajalaxmi and some more people and it was about Life Time Travel Card which we have to book on same date within very limited time period. They have offer us for this life time membership 35 travel days package which includes Visa / Air Tickets / Airport transfer/ 3-5 star hotel Stay/ sightseeing and so many other options free of charge for this package which we took. Membership price is 11400Aed we have been ask to pay 5000 aed on the spot to grab this huge offer. Intially we thought its a good deal with this kind of company and we have paid 5000 aed and took this life time membership plan on same date. This whole incident happened on 28/07/2022 it was really good untill this point and after that we have asked for hotel booking inside dubai, for coming weekend and crown line replied we have to give 15days prior notice for bookinga and they agreed to book a hotel on 2nd of september after so many reninders, watsapp and calls they coudnt full fill my requirment and there is no reason for it as well. So again i have requested them to book a hotel inside dubai on 16th september and this time also same thing happened after so many reninders. So basically i have not used any of crown line International offers for my aed 5000. Since this company playing with us me and my family went there office at Deira and i found another 4 families has gone through same issue and what has promiced is not given. When we went to the office no reliable persons were there and we got So called manager Sunil’s number and call him and explain the situation, immediately he replied go to police we dont care we have contacts you can do nothing and cut the line. Another person who came called sunil again and sunil used bad words against him and told will put a robbery case againt you guys and you have no rights” Since no reliable person is there i went to there office next day also to ask for a refund beause they coudnt full fill a small requirment like hotel reservation even for 2 times how could we stay for life time membership. I have gave them a request letter for asking 5000 Aed refund since i have not use any offers from their package. Untill for today 26/09/2022 no proper respond from Crown Line International side thats why i thought of doing this complain. Please do a proper investigation and get me my hardearn money back.
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