Reported By: Nilmani Panda
Grievance Details : Calling Number of consumer–8169369481 Name of the Company–Dealshubs Product– Power bank Order Id–Not provided Invoice no. —DHFS90834399 Transaction no–Cash on Delivery Date of transaction/Purchase-3-3-2019 Registered Email of Company–email@example.com Registered Mobile No of Company–8605374977 Amount paid–Rs 849.00 Deducted amount transaction no.—UPI D(RRN 906319908635)0403191917 ( Rs 24,000.00) Grievance Details-I have ordered a Power bank of Rs 849.00 on 2-3-2019 through online shopping –Dealshubs. I got the product on 4-3-2019 . When I open the parcel I found out that the product was found to be defective. Later I tried to contact the company in the Contact no.–8002694366 for refund but I was said that the amount would be refundable from the company and later I was asked to install the Google pay app and then I installed the app and during that conversation the caller was taking many conformations from me. And I was giving all the information due to lack of experience and they said this is the exact procedure . Later an amount of Rs 24000.00 debited from my account and I got a message and Rs 1000.00 was been credited to my account And again Rs 20,000.00 and later Rs 3000.00 was credited in his account and further Rs 24000.00 was been debited from my account again. When the I ask him the caller about this transactions. The caller said he can’t refund me in this account and for that I need a different account and later I added another account as they were assuring me of the refund and from there the caller who was taking on the behalf of the company debited from the other account of Rs 2500.00 . When I asked the caller about the transactions he said his company is registered and they won’t cheat. And later when I try to contact the company the number wasn’t reachable. And later I called at NCH(National Consumer Helpline) to lodge grievance against the company. Expected–Refund of the product, 24000 +2500 to be returned and all the amount to be refund as soon as possible..
For this I have even filed the case in NCH and the complaint number is 1192511.