Dr Trust / Digital BP monitor machine – Seller charged me for new machine but, sent me a used one

Reported By: Minhaz

Contact information:
Dr Trust / Digital BP monitor machine
Prayagraj, UP

I bought a digital Blood pressure monitor (icheck connect 118) on 13/08, I received the product on 18/08. The product was not in brand new condition. It was used before because it had tiny scratches and shine was little bit faded off.

luckily, I found the amazon invoice (returned item, I can provide if needed) of this item inside the box. This product was ordered from Amazon before and was returned for unknown reasons. A copy of the invoice is attached. Dr Trust sent me a product which has already been used and returned, this is unethical business practice.

I spoke to their customer support department, and escalated the issue but, they are now just silient. Not responding to my mail anymore.

Order number- 26072

Product serial number- 118020204001277

Lot number- 118020204

Please let me know if you need more details.

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