Easemytrip.com – Nonrefund of cancelled flight fare

Reported By: 8585089351

Contact information:
Easemytrip.com
Faridabad

Sir/ Madam
On 17th February 2020, I booked an Air India flight ticket via online travel agent Easemytrip.com for a travel of my daughter Rhine Sengupta from Paris to New Delhi (AI 142, PNR: YEKPG) for 3rd July 2020 at a price of Rs 32918/-). Later due to COVID19 pandemic situation, the flight AI 142 on 3rd July 2020 was cancelled by the Airlines. I have immediately applied for a refund through the travel agent Easemytrip.com as I had earlier booked the ticket through them. I have neither received any refund till date from the Airlines, nor from the travel agent, although more than 8 months have passed since the flight was cancelled. I repeatedly contacted both the travel agent and the airlines via phone and email, but the two responded every time by asking me to contact the other for the refund.
My Rs 32918/- is stuck with the airlines/ travel agent for so long. I have to book another Paris to Delhi ticket for my daughter now and need the money urgently. It is therefore requested to accept my grievance and direct the airlines for the refund immediately.
Kindly do the needful.

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