EBAY – I didnt get Product after 1 month also no refund after many calls to ebay

Hi,
I have ordered loreal shapoo(965 rupees) through ebay.in website on March 1st 2016. The estimated delivery date promised was 5th march. But i didnt get any confirmation regarding that. After continuously tracking finally the seller shipped the item on 11th march. But i didnt get the product within the promised date of delivery. I have been contacting ebay customer care for tracking the product. After many days of waiting I asked for Refund. But ebay is not giving the refund telling the claim team will contact me.Even after many reminders to them,they are not taking any action regarding the refund. And my amount is with them more than a month. Please help me and do the needful to get back my amount refunded to me as soon as possible. Please help.

With Hope,
Nitha

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