Eezeecart.com (Online shopping) -replacement of wrong product

Dear Sir/Madam,
I received call on 10th September 2015 from Eezeecart.com (Online shopping) executive Mr. Rajkumar said that, You are selected for deal of the day and you win assured gift of 32” SAMSUNG LED TV, but you have to buy on Eezeecart.com our deal of the day android mobile combo pack includes 1Pc Samsung Prime core , 1Pcs. Rey Ban Sunglass, 1pcs woodland wallet & watch for pay Rs.708/- per month for 12 month with IBANK EMI, but first you have to pay Rs.8,499/- this is for amount confirmation payment after payment confirmation we will reverse the same in your account within 24 Hours.
After convinced to me, my greedy mind thought that only pay Rs.8499/- I will get assured gift 32” Samsung LED and they instruct me, don’t disconnect the call, If you disconnect you miss this offer So I immediately visit website eezeecart.com and make online payment of Rs.8499/- of android mobile combo pack that I will done immediately through my Axis bank debit card on dt.10.09.2015 and also received payment receipt acknowledgement from eezeecart.com. Next day dt. 11.09.2015 received address verification call from eezeecart , I have confirm the delivery address he told me you have received this product within 48 Hours but it won’t happened. When I asked the same you had given me the pod details. when I have checked with courier co. I came to know the product has been delivered at Kolkata. after the due follow-up I got the order after 11 days. after open this parcel I have shocked that I have received Karbonn smart alfa A110 mobile with combo of Wrist watch, Sunglass & wallet (total cost around Rs. 4000) instead of commitment product Samsung Prime Core of Rs.8499.
After that I have complaint to customer care(careeezeecart.com) for replacement of wrong product. So Ms. Riya told me send image of received product and I have sent after that she have promised to me your replacement will done within 2-3days. After not received the replacement courier details, I contacted her she told me your file transferred to our senior executive. I have continuously requested to make the replacement or refund the amount but till date I have not received any feedback, reply & response from them. Please arrange my product and assured gift and refund my amount.

Regards
Samadhan Kapadnis
Nashik Maharashtra
9923794508

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