EUREKA FORBES – Aqua guard Total Duo Water purifier, Serial no. 1224808326006646

EUREKA FORBES
Address : Old No. 13/4, New No. 34/4, Dr. Varadharajan Street, Near Register Office, Chengalpet-631001

To Ombudsman
Sir, I have purchased the above water purifier from the Eureka forbes on 08.11.12 under their tax invoice number 4032100793. From the complainee. I have given a complaint to the customer care centre on 03.06.13 as the dual flow tap leaking and the complaint number is 71649831. Nobody turned up. Again I gave remainders on 10.06.13 and the complaint no. is 71727760, on 11.06.13& the complaint no. is 71750912. Till date nobody has attended the fault. Today(28.10.13) again I have given a complaint with complaint no.73697468 for the dual flow tap handle has came out. I have contacted the kanchipuram Eureka service centre to come and do the service. They refused to do the service and told me that the unit is not purchased from them and also they informed us to contact the place where you purchased. As per the company’s warranty says, service centres are available in all cities of India. Because of this problem I am not able to concentrate on my regular day-to-day work and much worried. I request you please take my grievances and do the neeful.
Complainant,
Jayakumar.k
Address : M-38, Rajiv Gandhi Street, Pallavan nagar, Kanchipuram-631501

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  1. Dear Jayakumar.k,

    Please accept our apologies for the delay.
    We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues. We have made a note of your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.

    You can also write to us at customercare@eurekaforbes.com.

    Regards
    Eureka Forbes Team