Fastroly – Received wrong product & lost money

Reported By: Priya

Contact information:
Fastroly

I had ordered a kurta on May 5th, 2019 online in fastroly website & paid it using my CC. But I received a totally different product with cheap quality.
I tried to contact them many times via this ID – [email protected] and number 7698901458, but got no response for months in spite of repeated mails & calls.

One day, I received a response & was told to mail the pictures of the received product & after checking, they told me courier the product with the below conditions:
1) We will accept the return of the product but a nominal charge of Rs 150 will be deducted from the total amount as order processing charges.
2) The refund for the product will be given as reward points in the Fastroly wallet and that can be used in your next order.
3) The Reward points will be valid for 1 year after issuing in the wallet.
4) For returning the product, the customer needs to send the parcel by self- courier at our address.
5) In case the product is damaged, the Customer Care Team will check and validate the return and refunds.

I couriered the product to the below address by paying about Rs.150/-:
Address – 110, kuberji textile park – 2, near Belgium Square, Delhi Gate, Surat. Pincode- 395002.

So, overall it is a fraud company & I lost my money plus the courier charges. Please do NOT order anything in this site.

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