Reported By: Mudra Financial Services
Contact information:
Greenpenn Outsourcing Business Advisory
www.greenpenn.com
404 & 405, 4th Floor, Lunkad Sky Max, Viman Nagar, Pune, Maharashtra, India, 411014
India
As we have had a personal experience with Greenpenn today we are sharing with you our experiences. Greene describes herself as one of the country’s largest BPO service provider companies on her social media plat formand as an award winner for best services. Is prevalent.And this is where the real game starts First the centre is started with a small investment and then it is gradually trapped in its net. First of all, let us tell you how the beginning started with us, here we did a process with Greenpennon 29 August 2018. A good 11-month agreement for data search and mining started well after four to five weeks. Greenpenn began to show its colour gradually in paying, withholding payments and non-payment on time. The report was also delayed in the name and always forwarded to the female staff for all work.Repeated calls from the company for our bills, invoices, work, quality, etc., were mailed, but no response was given from the company! Neeraj Goel, the CEO of this company would never come on call nor respond to any mail, then slowl your payout started to be stopped. And it went up from 1, 00, 000 to 1, 50, 000, and in return we were offered a new process, Where we got an investment in the name of migration which is ₹ 360000, ₹1, 00, 000 in the name of handholding charges, And an 1, 00, 000 additional charge for giving the IVR facility in the name of domestic inbound Process was stated.What we paid, For this process, our 20 candidates had to finalize us and like this process, in which there was no target of any kind for us in allconditions.We can also prove what we are saying so far as proof!Because we have enough evidence to prove each of our allegations, the terms and conditions of the process were introduced in a newway in between! Bills are not issued on time, And in the end the Center is forced to close its business without payment. We Signup the Domestic Inbound Process (Medical Blind Process) with Greenpenn at 120 per person / hour.In which GreenPennshared the name of the end client company White Coat for which we had to work, which is also shown as a partner of GreenPenn on the white court businesswebsite!Going live on a 20seater process from 22 January 2020 to 31 January 2020, we worked for 1564hours with payout of 187600! Worked 3981 hours from 1st February’20 to 29thFebruary’20 with payout of Rs. 4, 77, 620 and our work from 1st March 20 to 6thMarch 20 paid ₹ 1, 15, 200Thus our total payout becomes 12, 49, 600 + GST and our investment becomes 4, 69, 000 + GST”Soon the court will take its action on which we have full faith but there we can give so much evidence which is sufficient to prove the allegations”Greenpenn could not pay nor answer!!We gave ₹59000 to the GreenPenn for the IVR setup, neither tax invoice nor IVR setup, which we paid back.We gave ₹ 50000 for handholding, which was done by Greenpen to get 11 months full time payout, Greenpen could not get it in the first month itself, here too our refund is refunded
According to the agreement, Mr. Amol had clarified in an email on 4 January 2020 that we have to go live on the inbound with five agents and outbound with 15 agents.And here, no basis of quality will be measured for the first 20 days, here too the greenpen did not stick to its point,
On the 5th of every month, Greenpen will give us an invoice, by the 10th, we will have to confirm it and the bill will be credited on the 15th, it is clearly written in the CSA agreement.But here too, the green pen failed as promised.
Our pay per person hour was 120 per hour which was guaranteed to be delivered without any cuts, without any quality.Because here we were working on a fixed Payout, here also the greenpen was not successful on its point.
Everything from agreement to reconciliation is on record, so it is not possible for Greenpenn to turn away from his word.The entire Greenpan team is responsible for us, who have also coordinate about this process with us.Whose names are Mr. Neeraj Goyal, Mr. Harjeet Singh, Mr. Manish Pillai, Uday Kong, Ms. Durga Vyavare, Mr. Amol Bhosle, Mr. Amit Kolapkar and Ms. Gayatri and all members of Greenpen.
The biggest feature of Greenpen is not to retract from everything or to answer at all.On-record from Greenpenn is that you are eligible for your refund after 3 months. But when asked about the refund on our behalf, Mr. Neeraj, the CEO of the Greenpenn, first denied that what money is left of you. When they were reminded, they proposed a settlement , Which we rejected outright because Greenpenn has not paid us yet, which Dues payment amount to Rs 1249600.One thing to be kept in mind here is that we are now recall all ourout standing payments and our investment money from GreenPenn.
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Totally Agreed with the reviews here GreenPenn now Al-Azila (https://www.alazila.com/) are Scam. Our center (IMIT ) bought UK Chat process and they kept on rejecting the candidates. We also had a similar experience that KIM ROSE mentioned below. They agreed to refund our payment in March and still we are chasing them to get the refund.
GreenPenn is now Al-Azila and they are a scam. We bought three processes from them throughout September, 2021 to December, 2021. A UK Chat Process, NETFLIX Customer Service and LINKEDIN Martech Process. Funny thing is Netflix does NOT outsource any of their services which means this is a fake process. Our centre started with the UK Chat process. At first it looked like all the information is clear and we proceeded with the hiring. Then they started rejecting candidates and asked us to hire more. This went on for a month and they asked us to pay them more to get the candidates hired and so we did as we were tired of the rejection and hiring cycle. Then the training started which was the most unprofessional training I have ever come across in the history of the world. The duration of the training would last for 20 minutes one day, 1 hour another day, 3 hours another day and the training literally seemed like edited information of the UK and customer service from Wikipedia. Prior to the training, we were informed that the training was paid per agent per day and going to be for two weeks. However, when it started, we were informed that the training was in two different modules each module for each week and that the first module which is the first week of the training was UNPAID. Then they started rejecting majority of the candidates at the end of the first week so that we would not get into the “paid” second week. This was towards the end of November and we had started getting suspicious as they were not complying with the agreement of the pay-out as well as they started giving us confusing descriptions of the process that was not the same as the information they provided at the beginning. In between, we had taken the NETFLIX customer service and LINKEDIN Martech processes too and we had started hiring. We started investigating in December and got to know that they have been scamming a lot of small centres for years and that they have been changing their company name every few years as the complaints against them pile up under the latest name. In January, we deecided to cancel the contract and claim refund but they did not respond to any of the e-mails for a month despite multiple follow-ups. Then we decided to take the matter and expose them on social media but we had the decency to warn them about this via e-mail to which their CEO, Neeraj Goel responded to immediately mildly threatening me with Defamation notices if we posted anything against them on social media platforms. But since we have proof of everything and the ability to fight back legally, we didn’t pay much heed to his warning. Hence, he started responding to my e-mails asking me to give him some time for the refund to take place. I had given them dates multiple times but he kept asking me for a further date each time. We are still waiting for the refund and if they don’t return our money soon, we will be suing them not only for the refund applicable according to the contract but they will reimburse every single penny we spent on the candidates and the office due to these 3 fake processes.
Scam alert!!
We are still waiting for the refund which they were supposed to give in the beginning of March. They keep postponing the date and when told we would expose them on social media, they even dare to say ‘do whatever you want, we will also keep our options open’.
I have written to the email address mentioned in this. No one is responding. Green Penn has not lived up to the commitments. You guys have not processed my refunds nor have you processed our pending payments.
Hello Mudra Finance Services,
Can you please reach out to me on [email protected] since I’m facing same issue. So please help me out and give some advice here.
Hi Hasim
Please get in touch with me at [email protected]
Hello Mudra Finance Services,
Can you please connect with me on [email protected] since I’m also facing same issues here so want get more guidance on this, Since currently no one responding me on mails.
This issue is resolved and mutually closed. Greenpenn Outsourcing Business Advisory takes the best of the possible efforts to resolve the conflicts and meet the customer expectations. We have a dedicated Escalation Management Team and Legal Advisors to solve any differences amicably. Please reach out to us on [email protected] or [email protected] for any queries. We would love to support and answer.
I have written to the email address mentioned in this. No one is responding. Green Penn has not lived up to the commitments. You guys have not processed my refunds nor have you processed our pending payments.
Hi. Please write to me at [email protected] We are facing the same issue and taking steps to take legal actions to reimburse all the cost we had to bear in the hiring and candidates besides the payment for the projects.
Sir should I get your contact details. We also are in the process to signup with greenpenn. So, we are willing to know more about this company. Please reply.
Hi Murtuza.
you can get in touch with me at [email protected]