Reported By: SUDESH KUMAR
Contact information:
ICICI BANK GURUGRAM
[email protected]
I am compelled to and want to escalate the matter as I have received an SMS on 10.02.2023 at 15:00 from JD-ICICI that:
“Chargeback raised on vehicle no: HR26BU1431, trip no: 2230977421 on 30-01-2023 13:25;47, for an amount of Rs 85.00 is rejected post investigation.”
I also bring to notice that this is the second instance of perfunctory investigation as I have not availed the below mentioned trips, and on both instances, my requests have been rejected. Both instances are at Karman Toll Plaza.
TAG Ac No: 22303942
30.01.2023 15:48:15, trip no 2230977421, Ticket No CMP000000010207133
16.10.2022 20:32:54, trip no 1982528744, (Still outstanding though verification of image captured
showed mismatch with image of my vehicle.)
Obviously, ICICI Fastags are NOT unique and/or transaction fidelity is suspect.
Please let me know the next level to which I may escalate the matter.
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