Reported By: Anil Makhamale
Contact information:
ICICI Bank
Navi Mumbai, Maharashtra
This is Anil R. Makhamale holding an home loan LBMUM00003208535 with ICICI bank under the name of Sarika Anil Makhamale. I am a co-applicant for the said loan.
Based on the recent 15th September 2020 RBI declared Moratorium option I have been visiting ICICI bank Airoli Sector-19 branch since 1st October 2020 to avail this option as recently I had lost my job due a pandemic reason given by my organisation.
For last 20 days I have been following with the Home Loan representative in ICICI Bank Branch, Airoli, Sector-19, Navi Mumbai, and I was been told there is no clarity on process to accept the application of moratorium based on 15th September RBI guidelines and ICICI Bank is still working on same.
Yesterday 19th October when I again visited the Airoli Sector-19 branch I was been instructed I need to connect with Customer care team and they have the new process to accept the application, however when spoken to customer care they instructed they still don’t have the process and Branches have the option to accept the application, hence i revisited the branch and made both the team talk to each other Customer care and Bank Home Loan representative, which then was concluded there is still no process or guideline from ICICI Bank Management to accept the application for Moratorium based on new RBI rules.
Post this I had word with Anil Gavli Branch Manager Airoli Sector -19, and Ranjan Karode Regional head for Home Loan Navi Mumbai who ensured will get back to me with what is the revised process of application submission.
I have still not heard anything from ICICI team.
As per RBI the end date to apply for Moratorium is 15th December, as ICICI Bank still doesn’t have a process in place to accept the application timeline for ICICI bank should then extend there timeline and my application should be considered even post RBI deadline for submission
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