industry – product not recieved

i have ordered VOX CAR AND HOME MINI REFRIGIRATOR in industy i paid 2215 rs. in advance. when i am ordering my product it said 3-7 working days to ship.. but already 12days pasten… even i didnt recieved my product..
my order id 580304…. and my tracking number: 782821233967..

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    Dear Customer, we would like to inform you that as we track down the order its already delivered to you.We regret for the delay in delivery. We hope that you do not experience any unsatisfactory services from us in the future.Thanks for your patience and support in this regards.