IRCTC ,SOUTHERN RAILWAYS Reviews & Complaints
Reported By: Roopkumar Bathina
Contact information:
IRCTC ,SOUTHERN RAILWAYS
HI sir this is RoopKumar from hyderabad, what a pathetic service by railways, i booked a ticket in irctc website from Coimbatore to hyderabad SABARI EXPRESS 17229 ON 2nd december 2017 with pnr-4238872006, i boarded the train at coimbatore at 5.30pm,in the first 2hours of the journey when i was sitted in my allotes seat my legs got itching i thought some mosquitoes are biting and then at 7.30pm i had my food in my upper berth and then i was almost tired and then went to sleep in few minutes i got itching sensation on my elbows,legs,stomach and on my hands also on back of my body,then i took of my tshirt and pant for this itching,then i checked with my co-passengers it was unbearable sir, then we came to bedbugs are sleeping with us in our beds and crawling on bedsheets,pillows,then we look each other bodys we are shocked that we got huge bumps with reddish colour swelling on the body,then we asked the maintainance staff they simply rejected our problems,they said its not our duty to clean the bedbugs and then we asked TC about this he said we cant do anything there is nothing in his hands,after forcing them they lodged a complaint in the train,we also complained through 138 railway enquiry,they said we recieved your complaint and will process your request,when we reached katpadi junction another TC has been changed,and then we requested him and said about the things and he helped by forwarding the complaint to the authorities,it was horrible when the whole coach is struggling with bedbugs and nothing has done by the staff,i twittered about this situation to the railway minister piyush goyal and to indian railways,they retweeted saying inconvenience is deeply regrated matter forwaded to @IR_ENHM, @DRMGTL @DRMHYB, in the next station 2 men reached B2 box and bought some hit and a room refreshner to kill the bedbugs in the total coach,they sprayed for 2mins and then went off,i dnt knkw how would they think that bedbugs can managed with HIT solution,then we tweeted to the railways and they arranged two people in the next station RAINIGUNTA with 2 tablets,we pleased them to change the Coach because it is full of bedbugs,they said it is not possible to make the changes adjust for the night with bedbugs,how can they simply say this and we are not daring to travel in the train,they simply rejected and gave signal to start the train,we are hopeless for this the situation and we pulled the chain to stop and railway police came to B2 coach for pulling the chain and we explained the police about the situation they also simply rejected saying it is not possible to do anything, you people have to bear this for the whole night,instead of solving the problem the police came and loadged complaint for pulling the chain,it was a pathetc situation for us,old people and children and women who are travelling in the same coach are not getting sleep by this bedbugs keep tweeting about the situation to railways nothing step has taken by them,say just retweeting that matter is notified to concerned officials and then we came to know that it was also happened earlier trip in narsapur exp after that same coach which linked to Sabari express 17229,by being in this scenario i was vexed with the railways and the bedbugs in the coach and i travlled by standing near bathroom place of the other coach,then i got dropped down at Nellore station which i cant make my journey to hyderabad in the coach.Please sir do justice for me.How can they Simply reject the peoples complaints in the train with arranging any other, and followed up with the co passengers about the situation,they said that single step has not been taken by the railway officials or authorities,but in twitter they are saying that do needfull by ministry of railways,it was like a third degree torcher to travel in the railways,this railways are simply playing with peoples life and they are keeping blaming us and not taken necessary steps by the indianraikways.the train reached to the destination by without taking action by railways,i just cant believe that is happened in my life.see how they are concerned about us.Please needfull Justice Sir.i have total pictures of this situation if you need.Thanks in Advance sir. my mobile number 8919560837,email [email protected].