jabong Reviews & Complaints
Reported By: anupamgupta
Contact information:
jabong
Dear Anupam,
Greetings !
I acknowledged the snap shots. Please be informed that the resolution has already been shared with you by the Risk department, hence, my team would not be able to assist further.
Regards,
Chief Manager
Jabong.com
Disclaimer: This message contains confidential and privileged information and is intended to be conditionally/ limited use by the individual named only. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission.
“On Nov 14 2016 11:13AM” : Email Received Date : Nov 14 2016 11:11AM
Dear sir,
The order no. was 160630603181655, as i saw the second pair is also tearing off i immediately
regiter the complaint at your customer care twice but nothing happened.ref no. is 35498901 u can check
in your records also.i am just requesting you to please bring this shoes at your end and check it.
sir this is completely a faulty product
image of the shoes attached
anupam gupta
9839297330
On Sun, 13 Nov 2016 13:03:13 +0530 [email protected] wrote
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Dear Anupam,
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Greetings !
I understand your concern. Kindly revert with the order number along with the snap shot so that
I can assist you better.
Regards,
Chief Manager
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Jabong.com
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Disclaimer: This message contains confidential and privileged information and is intended to be
conditionally/ limited use by the individual named only. If you are not the named addressee you should
not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you
have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission
cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost,
destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept
liability for any errors or omissions in the contents of this message, which arise as a result of e-
mail transmission.
>”On Nov 13 2016 11:51AM” :
Email Received Date : Nov 13 2016 11:50AM
Dear sir
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As per your trailing mail i would like to inform you that second pair of the same shoes is also
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tearing of from the same place as this product is completely faulty therefore i request you plz
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physically verify this pair of shoes at your end and do the needful .
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anupam gupta
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9839297330.
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DearAnupam,
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Greetings !
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I understand your concern. Please note that the risk and legal department is the highest
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escalation from my and and as per the update I would not be able to take return of the product “Speed
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300 Ignite Pwrcool Blue Running Shoes”.
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Your understanding is appreciated in this regard.
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Regards,
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Chief Manager
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Jabong.com
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Disclaimer: This message contains confidential and privileged information and is intended to be
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conditionally/ limited use by the individual named only. If you are not the named addressee you should
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not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you
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have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission
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cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost,
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destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept
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liability for any errors or omissions in the contents of this message, which arise as a result of e-
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mail transmission.
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>”On Nov 5 2016 11:23PM” :
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Email Received Date : Nov 5 2016 11:22PM
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Not listening the voice of customer only favours the vendor.
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>Sent from RediffmailNG on Android
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From: [email protected]
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Sent:Thu, 27 Oct 2016 21:59:45 +0530
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To: [email protected]
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Subject: Re: Your complaint has been raised
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Dear Anupam,
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Greetings from Jabong.com ! Thank you for sharing your concern. Please accept our sincere
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apologies for the discomfort caused to you. We would like to inform you that we have forwarded your
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concern to the relevant department. Kindly be informed that we are working on your complaint under the
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reference number 35098723. You would be communicated once, there is an update. Please be
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assured that we will get back to you with an early resolution. Thank you for your patience in
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this matter. We value your patronage and we endeavor to provide you the best-in-class customer
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service at all times. We are always at your service. Visit our new and improved FAQ section for
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further queries at http://www.jabong.com/support/faq/.
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Regards,
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Jabong Care Team
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Disclaimer: This message contains confidential and privileged information and is intended to be
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conditionally/ limited use by the individual named only. If you are not the named addressee you should
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not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you
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have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission
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cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost,
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destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept
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liability for any errors or omissions in the contents of this message, which arise as a result of e-
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mail transmission.
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“On Oct 27 2016 4:35PM” : Email Received Date : Oct 27 2016 4:13PM
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pl.look into it at eariest
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DearAnupam,
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Greetings from Jabong.com!
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Thank you for sharing the snap-shots of the product(s). We offer our sincere apologies for this
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unpleasant experience. Please be advised that we have forwarded the artifacts to our specialized
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department who would ensure to investigate it further.
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Please be assured of getting further updates in this matter.
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Thank you for your patience in this matter.
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We are always at your service. Visit our new and improved FAQ section for further queries at
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http://www.jabong.com/support/faq/.
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Regards,
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Jabong Care Team
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Disclaimer: This message contains confidential and privileged information and is intended to be
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conditionally/ limited use by the individual named only. If you are not the named addressee you should
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not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you
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have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission
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cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost,
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destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept
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liability for any errors or omissions in the contents of this message, which arise as a result of e-
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mail transmission.
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>”On Oct 21 2016 7:30PM” :
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Email Received Date : Oct 21 2016 7:28PM
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Dear Sir
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As per telephonic conversation with your representative i am uploading the image of the shoes
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kindly do the needful at earliest .
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anupam gupta
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9839297330
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Dear Anupam,
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This is regarding your complaint number 34892426 for order number 160630603181655.
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We are looking into it and will update you soon.
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Your inputs are important to us. Rest assured, we will get back to you with a resolution at the
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earliest.
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Thanks for choosing Jabong.com as your shopping destination!!
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Happy Shopping!
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Jabong Care Team
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