Jabong – Refund transfer

Jabong Reviews & Complaints

Reported By: saurav jain

Contact information:

Order no.-160619702040797
Company/Brand name-Jabong
Regarding the order- I would rate it as the worst experience ever. Vide the above order number, I ordered 4 items of which I replaced 1 .
After Replacing it, refund was to be generated in either of the two modes, jabong points or credited to your bank account of which I choose bank account, Then was a mail from jabong that the company has changed their terms and conditions so its not possible to transfer the money to your account, still after regular follow up , they agreed to transfer to the account . Sending the account details , there was a mail that your account detail is incorrect. Cross checking the details, it wasn’t so from my side still i gave them some other account detail and still was a mail that it was incorrect. Before having started the procedure of this account transfer, a coupon was generated, which before validity was stopped as they were trying to transfer the amount to the bank.I called the executive and they said that your issue was paused as they were trying to call me up but I wasn’t available and said that they will start the procedure and will refund the amount .
Again when there was no response, I gave a call to the executive and he said that the coupon validity is over. Means executives here have different replies be that contradictive.Coupon was cancelled before validity, no bank transfer .. means here the refund means u will get no money.Its just a scheme to make people mad.. executives here don’t have the proper information. They say that they have arranged a call from the financial department .. but waiting for the whole week , no calls from the department .Kindly take some steps against this fake refunds policy so that people shopping through jabong may not get fooled.

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