KIA Motors Corporation Reviews & Complaints

Reported By: Randy Al Zurba

Contact information:
KIA Motors Corporation
United Arab Emirates

KIA Motors United Arab Emirates – Abu Dhabi

Deceive in the course of service delivery/ KIA Sorrento Car

Dear Concern department
My Name Randy Al Zurba Engineer in Abu Dhabi Oil & Gas Company (Contact: [email protected] +971502898899), I’m sending you today because I fed-up from your KIA cars supplier in Abu Dhabi and the main branch in Dubai act like it is not there.

I bought new KIA Sorrento car category number 1 last year from your agency in Abu Dhabi with service contract extra, last month I sent my car for the 20, 000 kilometer service and I told the agent that my small kid 2 years old put some coins in the CD player but all other options working perfectly (the screen, touch, sound system, GPS, USB …etc.) so if it easy to remove the coins without affecting any other options do it otherwise don’t touch the car, and this confirmation recorded on their sound system because I report it using the main number +97125550050.
After couple of days the service center called me and inform me exactly like this “Sir come and collect your car is ready and working 100%”, once I went and turn on the car the sound system was working but the monitor gone, I complaint to the concern person and the workshop manager in the beginning the kept telling me to wait so they will check and confirm back after that they start saying some excuses that it happened once they remove the coins the technician touch the motherboard so the system went down and can’t be fixed and they recommend to buy new system by 20, 000 Dirhams. And it is not their fault it is the fault of the coins !!!???
And now since one month they keep telling me wait and we will see and after that nothing happening or we will call you back and also no one call or follow up and this is what also happen with the main branch in Dubai, they will answer 1 out of 10 calls then they will tell you give us your number and we will call you back and nothing happened after that.
So your agency act without approval from my side (I said clearly “if it easy to remove the coins without affecting any other options do it otherwise don’t touch the car”) and once they call me they lied and saying the car working 100% without any issues, if there was any risk to effect other options they should ask for my approval before they do anything and it is not my fault that the technician touch the motherboard, seriously if small kid hear of this excuse he will laugh and he will tell you it is stealing.
Really I’m surprised that I’m dealing with KIA Service Center or with stealing workshop, if they have extra sound system they want to sell it, this is definitely the way of selling.
Currently the sound system still with the workshop and no follow-up no process and I’m driving new car with big empty hole inside it.
I’m sending you base on advice from our technical partner KNOC, they confirm to me that such a respectful multinational company won’t allow for local distributor to affect the company repetition because he want to cover their failure and run out from their own mistakes and try to blame others without valid reasons.
I appreciate your support to sort out the issue.

Regards,

Randy Al Zurba
+971502898899
[email protected]