Kia Motors Reviews & Complaints

Reported By: Robert Skinner

Contact information:
Kia Motors
Mussafah, Abu Dhabi, United Arab Emirates

Warning to all would-be Kia owners. I purchased a new Kia Sportage 2.0 in September 2016. It had 0 km on the clock. So by definition, the first registered user of this car.
Over the past weekend, the battery died and I couldn’t get the car to start. I contacted Kia roadside assistance, they immediately send a breakdown truck, whom collect the vehicle and delivered it to the Kia service center in Mussafah, Abu Dhabi. (I must say the roadside assistance service was excellent) The next morning Kia service center informed me that the battery is no longer under warranty and I need to pay for the replacement thereof. According to my calculations I still had a month left before the warranty expired. The car was registered in my name, for first use, on the 7th of Sept 2016. The battery went dead 4th of August 2017. Please refer to the KIA UAE warranty clause: “The original equipped battery is fully covered for the first 12 months from the date of original retail delivery or date of first use regardless the mileage.”
Apparently this car was sold to a Car dealer in May 2016, but it was never used by this dealer it stood on his show room floor as brand new. (I did not buy the car from the original retailer which cancel the first portion of the warranty clause, but by default the second portion of the clause should then apply.)
The uneducated supervisor at the service center kept on arguing that the warranty expired. So eventually I had to pay for the replacement and the roadside assistant cost. The service center didn’t even had the decency to wash my car.
This is not really about the money, but more about the principle and the attitude of the personnel at Kia. If they but up this type of resistance for AED 500, imagine what would have happened if something major broke on the car.