KSRTC – cancel ticket but not refund

Hi,I book on ksrtc rajahamsa ticket in abhibus website, my travel details is Date of journey : 24-8-13 4:37 Pm From: Bangalore To Ongole On 24 aug at 3:48 pm i got service cancel message from ksrtc. after 1hr i got service is not cancel message at 4:38 pm. between time i choose another travel, but i loss my bus ticket money.what is the process to got my money. kindly help me.find the attachment my net transaction and service cancel mail

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