Lava-Xolo not able return the Handset A1000

I have Submit the My Handset at Pickup Point of Lava-xolo 1004 Ambiance court, Sector 19D, Vashi Model A1000 for Servicing . It’s 1 Month left bust still they not ready to provide my Handset

Before Submitting handset they informed me within 5 working Days will get my Handset but they failed to do the same and now may be they have lost my handset it has whenver I call to them they unable to provide my Handset status.
Mahesh Jagannath Jadhav
Address : R N 14 Chakala, Sahar Rd Andheri East

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  1. Dear Mr. Jadhav,

    Greetings of the Day!

    Thank you for addressing your grievance to us.

    This is in reference to your email dated 26/09/2013 regarding XOLO Smartphone A1000 .We trust your complain has been resolved and no further issues at your end.

    For any further query or feedback, please contact us at care@xolo.in

    Warm Regard’s
    Bharti Singh Rawat
    XOLO Care
    http://www.xolo.in