lic of india – accident claim not properly settled

11/5/2014 jeevan chhays policy no 698720963, sum assured amount is 100000 – but 97051 amount come to me. there is no accident benefit come to me. they are not responsing properly. claim me soon.
agent name : anitha fernado, bangalore
agent code : 00379308
,dev.code : 0961610.

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