Mashreq Bank Reviews & Complaints

Reported By: Kiran380

Contact information:
Mashreq Bank
Dubai, United Arab Emirates

mashreqneo.com

I opened a mashreq neo acc on 16th April and they mentioned that within 3-4 days i will be getting a call from their representative, i just contact them for a doubt and they took my appointment for 21 st april for delivery . And requested me to keep all orginal docs. No one called me till 23 rd. 23 rd someone called me, and didn’t ask me, are you free or can havr a talk. He straighty talk your appointment fixed for 24th april. I told him please call me in 10-15 mins. After that not received any call. I trief calling back the same nunbet no one responded. I called they customer care on 25 th they responded they will sent email and will receive a call in 48 working hours. Waited 5 working days. No one called. After that also i called same reply will sent email and will receive a call back in 48 hours. So far no one called. I am not taking this acc anymore because of tbeir customer service. Worst customer service in the banking industry and how wr can keep our money in this worst bank. Please dobt trust this bank… Their Customer service is worst. From my personal experience, emirates NBD or Dubai islamic bank is the best. They know how to deal with a customer and resolve there issues