Mashreq Bank Reviews & Complaints

Reported By: Prakashraaj

Contact information:
Mashreq Bank

Dear Mashreq,

In Reference with Ticket REF-7309135-M7W5G3 CRM:03788496.

It was promised to me that Mashreq Solitaire Credit card yearly premium amount will be given back as a cash back points.
Every year in the month of December I will pay the amount 1500 AED, and will receive 1650 AED worth of points.
In 2017 Dec I paid 1500 AED, I only received 700 AED of points.

This was my first experience in my life I see very big scam in credit card.
We only agreed on certain conditions by phone call on which I am using my credit cards.

Mashreq bank misuse the terms and conditions the way they need.
The terms and conditions should be transparent and should be customer focused.
Mashreq should inform me by Phone call about the new features and benefits.
Without proper communication the money has been deducted, 800 AED is very huge amount.

So I requested to consider above and kindly wave-off my deducted money or provide me as a cash back points.

In-regards to the call and discussion with Mashreq Call center, I am not satisfied that the amount deducted for annual charge fee for Solitaire credit card will not be reverted back has a cash back points.

I agreed to take the Mashreq Solitaire credit card as the money will be given back as the cash back points.

It was informed to me by phone call by mashreq bank about the solitaire card and promised to pay back as a cash back points every year.

I am not aware that policy been changed, it was not informed to me by email or by phone call when the policy is changed.

Please Help me to revert back as cash points or revert back the annual fee as my utilization of the solitaire card is not worth for paying 1500 AED.

Thanks
Prakash