Mashreq Bank – non receipt of clearance letter from mashreqbank

Mashreq Bank Reviews & Complaints

Reported By: Joeyzarina

Contact information:
Mashreq Bank

Dear All,

Good Day… My agent from FAB (First Abu Dhabi Bank) submitted the demand draft to Mashreqbank -Airport Road Branch in Abu Dhabi to settle my outstanding liability on October 2, 2018. As per the liability letter issued by Mashreqbank with Liability Letter Ref: CIU_OPS/LI/0764/258029 dated 26/09/2018; the “settlement proceeds received by cheque must allow 2 days for clearance” and on October 4, 2018 I received SMS from Mashreqbank confirming that FAB demand draft has been deposited to my account but to date my agent confirmed that he is yet to get the Clearance Letter from Mashreqbank. Also, when I checked my loan statement on October 7, 2018, it was showing that I have zero outstanding(screenshot attached). I would like to understand how long is your process to issue the clearance letter. Appreciate if you could look into this and expedite the process of the clearance letter to FAB.

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