Mashreq Bank Reviews & Complaints

Reported By: Tajudin

Contact information:
Mashreq Bank
Dubai, United Arab Emirates

Today (June 20, 2018) morning 9:15am & 10:02am two sms received from Mashreq bank on my registered mobile number. sms are
1. Dear Mashreq Customer, your cheque book has been dispatched to you by courier. For more information please contact the courier company on 600 565555
2. Welcome to Mashreq. For further details on your current account No. 019000042764 visit www.mashreqbank.com/new account or call 04 424 4444 T & C apply.
I did not asked Mashreq bank to open in my name any account nor I have done any documentations with mashreq bank related to current account opening. When I called on 04 424 4444, customer care provide me 8003328 number & 800 3328 explained me that credit card collection department have done this. On my one mashreq credit card FRAUD transactions took placed and investigation is still going on with mashreq bank investigating team (mbchargebacks).This investigation team already got Merchant report about these fraud transactions and they asked to fill up another progressive form for further investigation. All these histories collection depart knows very well, despite this, this collection department torturing/harassing me like this and these are not acceptable. Now with these two messages, emails from mashreq bank and supporting documents, I am going to UAE Central Bank, Bur Dubai branch tomorrow to show them about mashreq bank behaviour towards fraud transactions and current account opening and dispatch of cheque book without any documentations/formalities from my side.