Reported By: Jason Andreka

Contact information:
Mashreq Bank K.A.A Street Sharjah
www.mashreqbank.com

We made a wire transfer for lease/storage on the 3rd September 2019 from US Bank account to our Supplier`s fiduciary account held at Mashreq Bank UAE. Funds have not been received for a long period of time, where we had no other choice but the lodge official complaint to DFS to investigate the matter. After the formal complaint to the Department of Financial Services in the US, they had Mashreq bank New York confirm transfer have been completed and funds credited to the Suppliers fiduciary account held at Mashreq Bank UAE on the 5th September 2019. However 68 Days have since passed and still our Supplier claim they have not received the funds in their fiduciary account held at Mashreq Bank UAE. After multiple attempts we are not able to get any response from Mashreq Bank UAE (Head Office) to assist/resolve or open Bank to Bank communication to address the matter. This payment is holding up a large transaction and suffering financial and reputational losses daily. We ask Mashreq Bank UAE (Head Office) to assist us for we have exhausted all efforts.