Mcdonald’s India Reviews & Complaints

Posted On: 14/09/2016
Reported By: soni&kishu

Contact information: Mcdonald’s India
www.mcdonaldsindia.net
Thane

Hi,

I was celebrating my sons birthday on 13th Sep’16 and for which I ordered 25 McAloo tikki regular one without cheese. They took the order over the phone and also confirmed with me about the per burger price of plain McAloo tikki burger.
After the delivery boy delivered the burgers, we were totally busy with the birthday party and after when we opened it after he left, we see that it was McAloo tikki with cheese and that is not what we ordered. One of my family member had already paid for it and the delivery boy left. We called customer care and they were clearly rude and made fun of the conversation. My question is why they do put wrong orders inspite of me repeating many times. Also the customer centricity was missing from the phone conversation which we had made requesting for clarification for the wrong order. I am requesting you to pls improve the quality of customer care agents and refund me for the extra money which I had to pay.

Regards,
Kishore
9892746525