Ministry Of Railways Reviews & Complaints

Reported By: Akash Bhardwaj

Contact information:
Ministry Of Railways

Train No. – 11033
Train Name – Pune Darbhanga Express
Brake No. – 00732
Receipt – 959056

Hi Sir/ Madam,

I have booked 6 parcels ( 5 Packed Items + 1 Bike ) on 31st October 2017 From Pune(Maharashtra) TO Satna(Madhya Pradesh).
Pune Parcel team has loaded all of my 6 parcels on 1st November 2017 at Train Pune-Darbhanga Express with Train No. – 11033 in Brake No. 00732.

When the train arrived at Satna on 2nd November 2017, according to the Parcel Office Team members at Satna – The Bike and The Cooler was deep inside the Brake/Coach.
So, they were not able to take out those Items(Bike + Cooler). So they only took out my other 4 parcels.
I have collected those 4 parcels on same day, i.e. 2nd November 2017.

Later On 5th November 2017, I got a call from Satna parcel office that my Bike has arrived. So, I also collected the Bike.

Now, I have been waiting for my last parcel(i.e. Cooler). I am going to the parcel office at Satna(M.P.) everyday, but the officer says that- there is no news about your cooler yet.
It’s been more than a week. I don’t know where my parcel(Cooler) is present, and in which condition it is?

I request you guys to please take proper and appropriate actions to find out my missing Cooler.
@Indian Railways – Please do follow up and deliver my parcel.

I have attached the photos of below documents :-
1. Parcel original receipt received from Pune Parcel office.
2. Parcel photo copy receipt containing signature of Satna parcel officer, mentioning that Cooler is Due for delivery.
3. And photo of my Cooler, which was clicked at Pune, before delivering the parcel.

Regards,
Akash Bhardwaj
Mob. – 7385139449