Ninja Bazaar – Faulty product , not being refunded

Reported By: Narayan Mandyam

Contact information:
Ninja Bazaar Vadodara, gujarat
ninjabazaar.in

I had ordered a portable sewing machine on the website ninjabazaar.in . Payment was made through card. Order details are as follows.
Order #NB11726. Delivery address in Vashi, Navi Mumbai.
Customer care no. 91-6364712495
Liaison person: Ms. Priyanka
Company address is given on the website
The order was delivered on 31st December 2020.
On operating, the unit was found faulty. I lodged a complaint on 5th Jan 2021 via mail at [email protected]
They asked for videos of the machine in operation. I sent the videos at least three times with different parameters. Finally on 13th Jan, 2021 they sent a mail that they have decided to give me a discount coupon of the same value as the product. When I called up the customer care number and asked for refund, they refused to pay refund. The website clearly says “money back guarantee if you are not 100% satisfied”
Also, the discount code they have given is invalid. I tried to purchase another unit with that code at was rejected.


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3 thoughts on “Ninja Bazaar – Faulty product , not being refunded”

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  1. http://www.fabinafab.com. i resived wrong and old used dress.now i want to return it.i want my money back ,plz do something mam.i call customer care number then the call is not working. I want return this order plz hepl mi mam …..

  2. Preeti Sawant

    I ordered handy portable sewing machine from Ninja Bazaar and turned out to be faulty. I called customer service number several times but no one speaks inspite of picking up my phone calls. They charged me 1000 Rs. for the portable sewing machine. they are complete cheats.. I shall file police complaint against them and drag them to consumer court for sure…I know how to teach such jerks big lesson being an advocate.