Novotel hotel mumbai – refund of money

respected sir/mam. i had booked eleganza package with club room in novotel hotel.on date appx. 15th december 2015. on 18th dec .my father got heart attack.we rushed to hospital maidanta gurgaon.there doctor advised for bypass surgery.so i called in novotel hotel for cancellation of my package.manager mr. shaan told me that we will refund you on 2-3 jan. as we r very much busy in organising the program.when i called on 2nd jan he said it is a long prosedure to refund. and started neglecting my phones.i called hotel phone they people refused for any help. the amount was 22000/.i have the details of cheque .and their e-mail that they have receivd the amount.kindly help me sir in getting back my refund.thanking you with anticipation.

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