Nursery Live — E-commerce site is cheating.

This is a e-commerce site selling plants. When the plants reached they were dead. Such business cannot be online. They are cheating people. They have no replacement policy.
NurseryLive Order Status for order#8485049136
I ordered 6 live plants & 1 seeds worth rupees 2554 from Nursery live. I prepaid my order. I received 3 live plants and 2 dead plants with all leaves fallen and the plants were extremly small on 7th March.
I immediately reported to their customer care and they reverted back saying new leaves will come in 4 to 5 days.
Sent update after 4-5 days, still they said it will come, take care of the plant. Now on 27th March I sent picture of the 2 dead plants.
and following is their response.

I would like to attach the pictures of those plants for your reference.

From: Pankaj Prasad
To: Usha Ghosh
Cc: Admin Nurserylive
Sent: Saturday, March 26, 2016 3:48 PM
Subject: Re: NurseryLive Order Status for order#8485049136

Thank you for writing to

With reference to your mail, please be updated that that as company policy, If the plants delivers in damaged or died condition from courier company and if customer inform us with picture of the received plant within 24 hours and according to picture condition of the plant our team decide whether we can replace or not

According to your sent first picture the plant was in good and green condition hence we had informed you for care but after some day like 4 to 5 days of more we could not replace because it is live plant and we can deliver the plant only in live condition then after it is customers should care of them

Thank you for your patience in this regards

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