– recieved product is not in mechantile condition and did not match with shown specification

Respected sir/ma’am
This is to inform you that I get a defective parcel from also this item does not match with shown specification on website. I have also registered a complaint regarding delivery of the goods on their organization’s web site.The good i received did not fit the description I ordered also they were not of merchantible quality. I was told that my complaint would be attended within 48 hours.
It has been nearly a week and i didn’t received any information related to this from them. I tried the customer care number but it didn’t exist. Kindly help me to recover my money.

This is the order ID: 187028457325085

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