Pepperfry – Poor quality

Reported By: Iva Bhuyan

Contact information:
Pepperfry Bangalore, Karnataka

I had bought 2 wardrobes and one TV unit on 4th Nov 2018 for my newly build apartment in ecity.at the time of delivery and assembly I was not present since I stay in mahadevpura so very far. In dec when I visited my flat i noticed the color and quality so poor. The image was something and product actually not same. One of the watdrobe os exactly matching what I ordered but the another one and TV unit are pathetic. Then I contacted customer care for help. They denied me saying 7 days return policy nothing can be done. I have been asking help from different source in pepperfry they all are so adament. Since I had informed them before delivery that I won’t be available personally so they delivered these crap products.

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  1. We have ordered a bed from pepperfry and we don’t like the quality of the product at all. The wood is of extremely cheap quality and customer support is very rude. They have told that the bed is of storage model but we need to keep the products we store on the floor. I don’t understand the kind of storage model that they are providing here. In he first place such a thing was not even explained to us by the store manager. Order Number #306158613 .. Extremely unstatisfied with the product and service. 🙁

  2. Hi, Apology for the bitter experience, please share your order number to address your concern and provide an appropriate resolution on the same.