Philippine Airlines Reviews & Complaints

Reported By: Ben Dedeo

Contact information:
Philippine Airlines
Dubai, United Arab Emirates

A very rude customer service agent named Lora or Loren!
I called PAL on 17Oct2018 at 9:19am Dubai Time.
We are a family of 4 and travelling to Manila. I asked if the tax and terminal fee is included in the ticket cost because there is a breakdown of “Adult/Kids Tax and Airline Fee.” She asked me if I am an OFW, I told no. She actually did not believed me because I am a Filipino working overseas. She told me that OFW should know the answer to that question and if I am not an OFW I need to pay those. Still being polite I asked if my family who is non-Filipino citizen need to pay terminal fee. She told me to call the Consulate. Seriously! I only need an answer of yes or no. Check the recordings. She should not be a customer service professional! She is like those unprofessional Filipino CS agents that are polite with other nationalities but very rude with their own!