POCO Xiaomi India – Phone Battary Issue

Reported By: Soumyadeep Ghosh

Contact information:
POCO Xiaomi India Kolkata
https:// www.poco.in/
Invoice Number – # FAD3632101156743

I have Bought two POCO M2 Phones (6GB,128GB) on the same day (11/04/2020) one of the set is going very good but the other one is at the worst condition. Out of no where one day I realized that the phone’s battery is puffed little bit and not the condition is worst. I visited the Local Xiaomi Service Center with that problem but they are just giving me the same reply that they don’t have the battery yet for a month almost. I also said them that I am providing all the battery replacement amount as an advance but still they said me that if I submit (handover) them my phone they can settle that matter within 3 to 4 working days. Now at that condition I don’t have any standby device what should I do?
Secondly why is the battery been puffed. All my friends whom I recommended that phone all their phone is at super condition but why mine. I am Filing a Complaint to Xiaomi To look into that matter as I am very scared that at any condition if the phone blast or any other disaster happens , will the company take the responsibility for that?

How to file a complaint against POCO Xiaomi India?

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* Get refund / replacement / damages from POCO Xiaomi India.

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