Rak Bank Reviews & Complaints
Reported By: Naseeb M.A
Contact information:
Rak Bank
Dubai, United Arab Emirates
Rak Bank, Dragon Mart Branch
rakbank.ae
First of all, I want to introduce myself, my name is Naseebudeen.MA and I was one of the satisfied customers of RAK Bank from last 8 years, until, the last service, I received from Rak Bank.
Here I want to explain what exactly, is happening to me, from last one week;
I visited Rak bank Dragon mart branch, last Saturday 17th Feb 2018, I asked a Chinese guy, the process of getting the Cheque Book, he started explaining me, the process that, how I can get the cheque book and what documentation is required. The same day, I provided all the necessary documents, for the cheque book.
From next day Sunday, 18th Feb 2018, I am regularly visiting the RAK bank dragon mart branch, to ask, about my cheque book, now, it’s been more than a week that, I am regularly visiting RAK bank and every day, they are saying “please come tomorrow, please come tomorrow” or check with reception.
Yesterday, when I visited the RAK Bank, a very nice guy sitting near to reception attended me, and he explained me briefly and nicely, the reason, “why, I’m not getting my cheque book on time is, my account is not cheque book account, it’s just the Payroll Account”.
My question is only this, if the same thing, that chinese guy had told me last time, I would have saved my time, I don’t had to suffer a lot. I’m visiting daily, to ask about the cheque book and instead of getting the right reason, they are saying to come tomorrow to get your cheque book. This is totally disgusting and not bearable. I’m hurt, with your really non seriousness towards your old and dedicated customers.
Now, my situation is, I need to pay, my home rent cheque and today was, the last day to submit my cheque, how disgusting system you have for Customer Services.
I’m a RAK bank customer from last 8 years and I was very satisfied before, but now, I’m going to cancel my account from RAK Bank and going to shift to another good bank.